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FAQs

1. How long until my order ships?
You orders ship out within 3-5 business days.
 
2. Will I receive tracking with my order?
Once we ship your order, you will be automatically notified that it has left our facility via email. This email will also contain a tracking number and a direct link to track your package for your convenience.
 
3. Do you ship to international countries?
Yes, we do ship to international countries.
 
4. How do I edit or cancel my order?
Orders may be modified or canceled before they have been shipped. Once they have shipped, we cannot change order details or cancel them. If your order has not shipped, please contact us at [email protected] to make changes.
 
5. What payment methods do you accept?
We currently accept PayPal. All of our payment processors are secure and safe, and we do not have access to or store your payment data.
 
6. How do I create an account?
Accounts are used to store your addresses, payment information, and order history to give you an easy way to order quickly, track your orders, and other things. To create an account, simply click Register at the top of any page and fill out the registration form to have your password emailed to you.

Our contact information:
Company: Hefei Shuolang E-Commerce Business Department
Telephone: +86 15105511410